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The Graduate School, Khon Kaen University, organized the workshop project "GS Service Excellence 2026" under the concept "Good Personality, Professional Communication, Service from the Heart, Towards Excellence" on September 7, 2026, from 09.00–16.30 hrs. at Meeting Room 1, 4th Floor, Bimala Kalakicha Building, Graduate School, Khon Kaen University. Prof. Dr. Kiatichai Faksri, Acting Dean of the Graduate School, presided over and delivered the opening remarks, with staff members of the Graduate School actively participating in the event.
On this occasion, Prof. Dr. Kiatichai Faksri highlighted the importance of personality development and service skills among staff as key factors in creating a positive image for the Graduate School and strengthening the confidence of students and visitors. He also expressed gratitude to all staff members for their cooperation in participating in the project and sincerely hoped that the knowledge and skills gained from this training would benefit their work performance and the delivery of quality service going forward.
The project was honored to have Ms. Sirin Prasertsang, Personality and Image Development Expert from ShiningStar Studio, Khon Kaen Personality Development Institute, as the guest speaker and activity facilitator throughout the day. The content covered 4 main workshops: Personality Development to Create an Impression, Effective Communication Techniques, Understanding Service Recipients from the Heart, and Handling Difficult Situations Professionally, along with Role Play activities simulating real service situations of the Graduate School for practical application.
The objective of organizing this project was to develop the personality and image of personnel to be suitable for their roles and responsibilities, enhance positive attitudes toward service, promote a service mind, and develop effective communication and situational handling skills. Furthermore, participants brainstormed and extracted lessons learned at the end of the activity to formulate good service guidelines for Graduate School personnel. The Graduate School aims for this training to help elevate the organization's service quality and image toward sustainable excellence.
Photos/News: Sittera Samosorn
